SynthralOS AI
Terms of Service

1. Definitions

“Account” means a user account or workspace account for the Services.

“Affiliate” means an entity that controls, is controlled by, or is under common control with a party.

“AI Output” means text, code, data, workflows, recommendations, reports, classifications, summaries, extracted information, automations, artifacts, or other content generated by the Services.

“Customer Content” means content, data, files, prompts, records, documents, messages, credentials, instructions, workflows, URLs, databases, API responses, connected-app data, and other materials submitted, uploaded, connected, imported, generated, or processed by or on behalf of Customer.

“Services” means SynthralOS AI products and services, including AI agents, workflow automation, integrations, connectors, browser automation, scraping and research tools, RAG and knowledgebase tools, OCR, document processing, monitoring, APIs, templates, professional services, DFY deployments, beta features, and related support.

“Subscription” means a paid plan, free trial, usage plan, or other commercial arrangement for access to the Services.

“Third-Party Services” means applications, websites, APIs, models, platforms, databases, infrastructure providers, payment processors, or services not owned or controlled by SynthralOS.

2. The Services

SynthralOS AI is an AI-powered workflow automation platform. The Services may help users:

• build workflows;
• operate AI agents and agent teams;
• connect third-party applications;
• automate business processes;
• research websites and entities;
• enrich records;
• scrape or extract information;
• process files and documents;
• run OCR and data extraction;
• build knowledgebases;
• generate reports, artifacts, or structured outputs;
• monitor websites, companies, leads, signals, or workflows;
• execute browser-based actions;
• orchestrate APIs, tools, and AI models;
• receive consulting, implementation, or DFY support.

The Services may evolve over time. We may add, modify, suspend, or discontinue features at any time.

3. Eligibility

You must be at least 18 years old and able to enter into a legally binding agreement to use the Services.

You may not use the Services if you are prohibited from doing so under applicable law, sanctions, export-control rules, or these Terms.

4. Accounts and Security

You are responsible for:

• providing accurate account information;
• maintaining the confidentiality of login credentials;
• managing workspace users and permissions;
• securing connected applications, OAuth permissions, API keys, and secrets;
• monitoring activity under your account;
• promptly notifying us of unauthorized access.

You are responsible for all activity that occurs under your Account, whether authorized by you or not, unless caused by our breach of these Terms.

We may suspend or restrict access if we believe an Account is compromised, misused, or creates risk to the Services, users, third parties, or SynthralOS.

5. Customer Content

As between you and SynthralOS, you retain ownership of Customer Content.

You grant SynthralOS a worldwide, non-exclusive, royalty-free license to host, process, transmit, copy, display, modify, analyze, transform, and use Customer Content as necessary to:

• provide the Services;
• run workflows, agents, automations, integrations, and research tasks;
• generate AI Outputs;
• provide support;
• debug, secure, and improve the Services;
• comply with law;
• enforce these Terms.

We will not use Customer Content to train public foundation models unless you authorize it or a separate agreement permits it.

You represent and warrant that:

• you have all rights necessary to provide Customer Content to the Services;
• Customer Content does not violate law or third-party rights;
• your instructions to SynthralOS are lawful;
• you have provided all required notices and obtained all required consents;
• you are responsible for the accuracy, legality, and quality of Customer Content.

6. AI Outputs

AI Outputs may be inaccurate, incomplete, outdated, biased, offensive, duplicative, or unsuitable for your intended purpose.

You are responsible for:

• reviewing AI Outputs before use;
• verifying important information;
• obtaining professional advice where needed;
• deciding whether and how to use AI Outputs;
• ensuring AI Outputs comply with applicable law, contracts, policies, and platform rules.

SynthralOS does not guarantee that AI Outputs will be correct, lawful, unique, non-infringing, secure, or fit for any particular purpose.

You should not rely on AI Outputs for legal, tax, medical, financial, safety-critical, employment, immigration, regulated, or high-stakes decisions without qualified human review.

7. Workflows, Agents, and Automation

The Services may allow you to create, deploy, schedule, monitor, pause, resume, modify, or execute workflows and AI agents.

You are responsible for:

• configuring workflows correctly;
• reviewing workflow logic;
• approving actions where appropriate;
• setting safe permissions;
• supervising automated decisions;
• verifying outputs;
• complying with applicable laws and third-party terms;
• maintaining appropriate human oversight.

SynthralOS is not responsible for losses caused by your workflow configuration, instructions, connected-app permissions, automation settings, third-party app behavior, or failure to review AI-generated or automated actions.

We may provide approval, rollback, replay, monitoring, logs, or guardrail features, but these features do not eliminate your responsibility to supervise your use of the Services.

8. Integrations, OAuth, API Keys, and Third-Party Apps

The Services may allow you to connect third-party applications using OAuth, API keys, tokens, webhooks, browser sessions, or other methods.

By connecting a Third-Party Service, you authorize SynthralOS to access, retrieve, send, modify, process, or delete information in that Third-Party Service according to your settings and workflow instructions.

You are responsible for:

• ensuring you have authority to connect the Third-Party Service;
• complying with third-party terms and policies;
• managing permissions;
• revoking access when needed;
• avoiding excessive, unlawful, or unauthorized API use;
• keeping credentials secure;
• reviewing actions before execution where needed.

SynthralOS is not responsible for Third-Party Services, including their availability, security, data practices, API changes, pricing, rate limits, errors, outages, suspensions, or decisions.

9. Web Research, Scraping, Monitoring, and Browser Automation

The Services may include tools for web research, scraping, enrichment, monitoring, browser automation, website navigation, screenshots, extraction, and structured data generation.

You are solely responsible for ensuring that your use of these tools complies with:

• applicable law;
• website terms of service;
• robots.txt or other access rules where applicable;
• intellectual property rights;
• privacy and data protection laws;
• anti-spam and communications laws;
• platform policies;
• rate limits;
• contractual restrictions;
• confidentiality duties;
• employment, consumer, financial, healthcare, or other sector-specific rules.

You may not use the Services to bypass paywalls, authentication, technical access controls, security controls, CAPTCHAs, robots restrictions, or other restrictions in violation of law or third-party rights.

We may limit, block, throttle, suspend, or terminate scraping, monitoring, or automation activity that we believe creates legal, security, operational, reputational, or compliance risk.

10. Acceptable Use

You may not use the Services to:

• violate any law or regulation;
• violate third-party rights;
• infringe intellectual property rights;
• access systems without authorization;
• scrape, monitor, or automate websites unlawfully;
• send spam, phishing, malware, or deceptive communications;
• generate or distribute malicious code;
• conduct credential theft;
• bypass security controls;
• impersonate others;
• harass, abuse, defame, or threaten others;
• process children’s data unlawfully;
• process sensitive data without lawful basis;
• create discriminatory, deceptive, or unlawful automated decisions;
• generate fake reviews, fraudulent engagement, or deceptive content;
• interfere with the Services;
• reverse engineer the Services except where prohibited by law;
• overload, probe, scan, or attack our systems;
• use the Services to build a competing product by copying features, interfaces, workflows, documentation, or proprietary functionality;
• resell or sublicense the Services unless authorized;
• use the Services for high-risk, safety-critical, weapons, surveillance, illegal, or regulated activities without our written permission.

We may suspend or terminate access if we believe you violated this section.

11. Subscriptions, Fees, Trials, and Payment

Certain Services require payment.

You agree to pay all fees described in the applicable plan, checkout page, invoice, order form, statement of work, or subscription agreement.

Unless otherwise stated:

• fees are billed in advance;
• subscriptions renew automatically;
• usage-based charges may be billed in arrears or as incurred;
• all fees are non-refundable except as required by law or expressly stated;
• taxes are your responsibility;
• failed payments may result in suspension or termination;
• we may update pricing with reasonable notice.

Free trials may convert to paid subscriptions unless cancelled before the trial ends.

Professional services, DFY services, implementation work, custom workflows, or consulting may be governed by a separate agreement, statement of work, or invoice terms.

12. Taxes

Fees are exclusive of taxes unless stated otherwise.

You are responsible for applicable taxes, duties, levies, assessments, withholding, VAT, GST/HST, sales tax, use tax, and similar charges, except taxes based on our net income.

If you are required to withhold taxes, you must pay us the full amount we would have received without withholding, unless prohibited by law.

13. Customer Responsibilities

You are responsible for:

• your users;
• your Customer Content;
• your workflows and automations;
• your connected apps;
• your legal compliance;
• your privacy notices and consents;
• your sales, marketing, outreach, enrichment, and scraping compliance;
• your decisions based on AI Outputs;
• your security configuration;
• your internal approvals;
• your use of generated content.

You are responsible for determining whether the Services are suitable for your intended use.

14. Confidentiality

“Confidential Information” means non-public information disclosed by one party to the other that is marked confidential or should reasonably be understood as confidential.

Confidential Information includes:

• business plans;
• product plans;
• technology;
• source code;
• workflows;
• prompts;
• strategies;
• customer data;
• pricing;
• security information;
• financial information;
• trade secrets.

The receiving party must use Confidential Information only to perform under these Terms and must protect it using reasonable care.

Confidential Information does not include information that is publicly available, independently developed, lawfully received from a third party, or already known without confidentiality restriction.

A party may disclose Confidential Information if required by law, provided it gives notice where legally permitted.

15. Intellectual Property

SynthralOS and its licensors own all rights, title, and interest in the Services, including:

• software;
• platform architecture;
• agents;
• workflows;
• templates;
• interfaces;
• documentation;
• models and model orchestration;
• system prompts;
• connectors;
• automation logic;
• know-how;
• designs;
• trademarks;
• trade secrets;
• improvements.

Except as expressly stated, these Terms do not grant you ownership of SynthralOS intellectual property.

You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, or create derivative works of the Services except as permitted by these Terms or applicable law.

16. Customer Outputs and Deliverables

Subject to your compliance with these Terms and payment of applicable fees, you may use AI Outputs and deliverables generated for you through the Services for your internal business purposes.

For custom DFY, implementation, consulting, or professional-services deliverables, ownership and license terms may be governed by the applicable statement of work or agreement.

Unless otherwise agreed in writing:

• you own your Customer Content;
• you may use final outputs generated for your business use;
• SynthralOS retains ownership of its pre-existing IP, reusable frameworks, templates, agents, workflows, methods, tools, code, prompts, infrastructure, and know-how;
• SynthralOS may reuse generalized learnings, non-identifying ideas, and non-customer-specific improvements.

17. Feedback

If you provide feedback, suggestions, ideas, bug reports, feature requests, or improvements, you grant SynthralOS a worldwide, perpetual, irrevocable, royalty-free license to use them without restriction or compensation.

18. Data Protection

Our Privacy Policy explains how we process personal information.

If required by applicable law or customer agreement, the parties may enter into a Data Processing Addendum.

You are responsible for determining whether your use of the Services requires additional privacy, security, legal, or compliance terms.

19. Beta Features

We may offer beta, preview, experimental, early-access, or pre-release features.

Beta features are provided “as is,” may be changed or discontinued at any time, may contain bugs, and may be subject to additional terms.

You should not use beta features for mission-critical, regulated, or high-risk activities unless expressly authorized.

20. Service Availability and Support

We may provide support according to your plan, order form, or separate agreement.

We do not guarantee uninterrupted or error-free operation. The Services may be unavailable due to maintenance, updates, outages, third-party failures, security incidents, infrastructure issues, or events beyond our control.

21. Suspension and Termination

We may suspend or terminate access if:

• you violate these Terms;
• payment is overdue;
• your use creates security, legal, operational, reputational, or compliance risk;
• your account appears compromised;
• required by law;
• a Third-Party Service restricts access;
• we discontinue the Services.

You may stop using the Services at any time. Subscription cancellation terms depend on your plan, order form, or billing settings.

Upon termination:

• your right to use the Services ends;
• you remain responsible for unpaid fees;
• we may delete Customer Content after a reasonable period unless retention is required by law or agreement;
• provisions intended to survive will survive.

22. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available.”

SynthralOS disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, security, and error-free operation.

We do not warrant that:

• the Services will be uninterrupted;
• AI Outputs will be accurate;
• workflows will execute without error;
• integrations will remain available;
• third-party APIs will function;
• data will be complete;
• automations will achieve a particular business result;
• generated content will be non-infringing;
• research results will find every relevant source;
• recommendations will be suitable for your use case.

You are responsible for reviewing and validating all outputs and automated actions.

23. No Professional Advice

The Services may generate business, sales, marketing, legal, tax, financial, technical, or operational information.

This information is for general business assistance only and is not professional advice.

You should consult qualified professionals before relying on outputs for legal, tax, accounting, financial, medical, employment, immigration, regulated, or high-stakes decisions.

24. Limitation of Liability

To the maximum extent permitted by law, SynthralOS and its affiliates, officers, directors, employees, contractors, agents, suppliers, and licensors will not be liable for:

• indirect damages;
• incidental damages;
• special damages;
• consequential damages;
• exemplary or punitive damages;
• lost profits;
• lost revenue;
• lost business opportunities;
• loss of goodwill;
• data loss;
• business interruption;
• cost of substitute services;
• errors in AI Outputs;
• failed automations;
• third-party service failures.

To the maximum extent permitted by law, our total liability arising out of or related to the Services will not exceed the greater of:

• the amount you paid to SynthralOS for the Services giving rise to the claim in the three months before the event giving rise to liability; or
• USD $100.

Some jurisdictions do not allow certain limitations, so some limitations may not apply.

25. Indemnification

You will defend, indemnify, and hold harmless SynthralOS and its affiliates, officers, directors, employees, contractors, agents, suppliers, and licensors from and against claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising from or related to:

• your use of the Services;
• your Customer Content;
• your workflows, automations, scraping, monitoring, browser actions, or integrations;
• your violation of these Terms;
• your violation of law;
• your violation of third-party rights;
• your connected applications;
• your instructions to SynthralOS;
• your use of AI Outputs;
• your products, services, or business activities.

We may control the defense of any matter subject to indemnification. You may not settle any claim without our written consent if the settlement imposes obligations on us or admits fault by us.

26. Export Controls and Sanctions

You may not use, export, re-export, import, sell, transfer, or provide access to the Services in violation of export-control or sanctions laws.

You represent that you are not located in, organized under the laws of, or ordinarily resident in a sanctioned jurisdiction, and that you are not on any restricted party list.

27. Publicity

Unless otherwise agreed, you grant SynthralOS permission to use your name, logo, and general description of your use of the Services in customer lists, websites, pitch decks, and marketing materials.

You may opt out by giving written notice.

28. Changes to the Services or Terms

We may modify the Services or these Terms from time to time.

If we make material changes, we will provide notice by email, in-product notice, website posting, or other reasonable means.

Your continued use of the Services after changes become effective means you accept the updated Terms.

29. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

30. Dispute Resolution

Before filing a claim, the parties agree to try to resolve disputes informally by contacting each other.

If a dispute cannot be resolved informally within 30 days, either party may bring the claim in the state or federal courts located in Delaware, unless a separate agreement requires arbitration or another forum.

Each party consents to the exclusive jurisdiction and venue of those courts.

Either party may seek injunctive or equitable relief for intellectual property misuse, confidentiality breaches, security issues, unauthorized access, or misuse of the Services.

31. Notices

We may provide notices through the Services, by email, or by posting to our website.

You may provide legal notices to:

Flow Forge Inc. d/b/a SynthralOS AI

1111B S Governors Ave #42731

Dover, DE 19904

United States

Email: legal@synthralos.ai

32. Assignment

You may not assign these Terms without our written consent.

We may assign these Terms in connection with a merger, acquisition, financing, corporate reorganization, sale of assets, or by operation of law.

33. Force Majeure

Neither party is liable for delay or failure to perform due to events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, internet failures, cloud provider outages, government actions, power failures, cyberattacks, third-party service failures, or other force majeure events.

34. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect.

35. No Waiver

Failure to enforce a provision is not a waiver of the right to enforce it later.

36. Entire Agreement

These Terms, the Privacy Policy, any applicable DPA, order form, statement of work, invoice terms, and additional product-specific terms form the entire agreement between you and SynthralOS regarding the Services.

If there is a conflict, the following order controls unless stated otherwise:

1. signed agreement or order form;
2. statement of work;
3. DPA;
4. these Terms;
5. Privacy Policy;
6. website or product documentation.

37. Contact

For questions about these Terms, contact:

Flow Forge Inc. d/b/a SynthralOS AI

1111B S Governors Ave #42731

Dover, DE 19904

United States

Email: legal@synthralos.ai